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Shipping & Returns

I believe in doing business in good faith. If you are not happy, I will do my best to make it right.
Below you will find the legal information I am required to post. 

SHIPPING

Although legal in all 50 states, this website is hosted by WIX, which does not allow shipping to Hawaii, Idaho, Iowa, Mississippi, New Hampshire, and South Dakota. 

In order to stay compliant and follow rules, I cannot ship to the above states. I apologize for this situation. If you place an order and are located in one of these states, you will be issued a refund within 10 business days. 

Return & Exchange Policy

At Faith Hemp and Love, we understand that sometimes things don't go as planned. That's why we offer a flexible refund/cancellation policy to ensure that our customers are satisfied with their purchases.

Refunds:

  • If you are not satisfied with your purchase, you may request a full refund within 30 days of receiving your order.

  • To request a refund, please contact our customer service team at [insert email or phone number].

  • All refunds will be processed within 7 business days of receiving your request.

  • Please note that original shipping costs are non-refundable.

Cancellations:

  • If you need to cancel your order, please contact our customer service team as soon as possible.

  • If your order has already been shipped, we will not be able to cancel it. However, you may return the order for a full refund (excluding shipping costs) once you have received it.

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We hope that this policy provides the flexibility and peace of mind that you need when shopping with Faith Hemp and Love. If you have any questions or concerns, please don't hesitate to reach out to our shop owner, Jenny. Her contact info is jenny@faithhempandlove.com.

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PROCESS:
To initiate a return, please email us at jenny@faithhempandlove.com.  We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at PO BOX 5351 BRADFORD, MA, 01835.

For items that are manufactured by another party and resold by Us, please do not send such items back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

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Order Cancellations

Orders that you submit online are processed immediately and may not be canceled, and you may need to wait until you receive the merchandise in order to return it.

Refunds and Exchanges
After we have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.

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